2024-07-08 1:30 PM EDT: We became aware of an issue that affects subscription payment processing, causing some subscription payments to fail.
2024-07-08 1:38 PM EDT: We identified the issue as a network outage at one of our payment processing partners. Clients configured to process payments using a different service are not affected by the outage.
2024-07-08 3:06 PM EDT: After making several attempts, we were finally able to contact the payment processing partner to report the outage. They have indicated that they are working to restore service as fast as possible. We will continue to monitor the situation.
2024-07-08 5:00 PM EDT: Service is not yet restored. We are still actively monitoring.
2024-07-08 6:00 PM EDT: Service is not yet restored. We are still actively monitoring.
2024-07-08 6:36 PM EDT: We are seeing the payment error rate declining, indicating that the payment processing partner's service is recovering. We will continue to monitor.
2024-07-08 7:00 PM EDT: Payments continue to process normally.
