12th February 2021

VOD delivery High delivery error rate

2021-02-12 4:00 PM EST: We are seeing elevated error rates for VOD content requests. This may impact video load times, cause buffering, or prevent content from loading altogether. We have reported the issue to the appropriate parties and will continue to monitor.

2021-02-12 5:40 PM EST: Our origin storage provider has identified the issue as a DNS misconfiguration and is working toward resolution.

2021-02-12 7:33 PM EST: The error rate for content requests has dropped to 0%. Service should be fully restored. We will continue to monitor.

2021-02-12 9:37 PM EST: There have been no further incidents of failed content delivery since 7:33 PM. We believe the issue to be fully resolved.